“A Third Party” By: Andrew Mathews             Prior to working for the APADRC as a Conflict Resolution Specialist, I had very little knowledge about mediation or the process and skills needed for the position.  I quickly learned that patience and persistence play a significant role in the success or failure of the mediator and case.  …

Saving Business Relationships By Ying Wang In this story of a successful mediation between a business and its long-time customer, we start with Sally, who had the tail light of her BMW repaired at Joseph’s repair shop. Sally paid Joseph $700 for the repair. Two months later, one of the car’s sensors began to malfunction, …